Modern Retail uses an email delivery service called SendGrid. SendGrid's business is to help ensure the email messages you send to customers get delivered. If you are using Modern Retail's SendGrid account, you will need to add a specially formatted record to the Domain Name System (DNS) of your domain name. This might sound like we're speaking in a foreign language, but most IT professionals understand DNS and can easily add the necessary record.
Note, that you do not have to use Modern Retail's SendGrid account. Instead, you can use your own SendGrid or MailChimp (Mandrill) account.
DNS SPF Record
You must add the following sendgrid.net SPF record to your DNS:
- include:sendgrid.net -all
Here's an example to drive this home.
If your SPF record currently looks like the following:
- "v=spf1 include:spf.protection.outlook.com -all"
- "v=spf1 include:spf.protection.outlook.com include:sendgrid.net -all"
Please log into the Admin Panel and submit a support request if you have any questions. Thank you.