The flow of orders between your ecommerce platform and Tri-Tech AIM is an important part of your integration. In this article, we'll talk about how open orders function for our Tri-Tech AIM integrations.
By default, all orders go down to AIM as open orders. From there, the order transforms (or stays as an open order) based on settings in AIM. These settings are initially configured during the onboarding process for your integration, but they may be altered with support from Tri-Tech and/or Modern Retail.
If you have any questions, or need to change your open order settings, please contact us via a support request in the Modern Retail Admin Panel.