Help & Resource Center

Sending Item Descriptions on Orders


For a variety of reasons, you may want to make sure that the value from the item description field does not import to your POS from your website. You may want the description you've set in Epicor Eagle to populate this field instead, rather than showing the online description. In this article, we'll talk about how you can do this.

Turning Off the Item Description

Modern Retail has the ability to turn off sending the item description. This means the POS system item description will populate instead. While we're happy to do this whenever asked, this will result in Modern Retail not being able to control the new item description being sent. We have no ability to alter to item description in your POS system; any further changes would have to come from Epicor Eagle instead.

If you want us to turn off sending the website item description, please let us know with a support request.