Help & Resource Center

Inactive & Discontinued Products

Overview

Many retailers make use of CounterPoint's Status dropdown to label certain products as "Inactive" or Discontinued. In this article we'll discuss how the Modern Retail integrator interacts with the status setting in CounterPoint.

Product Status

The screenshot below highlights the Status dropdown. This is used by some CounterPoint users to mark products as inactive or discontinued for internal use.

status_dropdown.png

The Modern Retail integrator does not interact with this Status whatsoever. Setting a product to Active, Discontinued, or Inactive will have no effect on what shows up on your website. This, however, should not be an issue; we'll get to why in the next section.

Products & Inventory

The Modern Retail integrator doesn't display products with 0 inventory on your website. As long as the "Discontinued" or "Inactive" product doesn't have any inventory in your system, you don't have to worry about it showing up on your site.

If you need help deleting products, or if you have any other questions on this topic, please feel free to submit a support request.