Help & Resource Center

Contacting BigCommerce Support


While Modern Retail is always happy to support you, BigCommerce also has excellent customer support for you to access. This article will discuss how to contact BigCommerce support.

Accessing Support

You can access BigCommerce support from the backend of your BigCommerce store, by clicking on the Help tab at the bottom of the left-side menu.


From there, you'll get a view of all the options you have for accessing BigCommerce support. Choose whichever option makes the most sense for you.


In order to access BigCommerce's support features, you may need to use your support PIN. This PIN is only viewable for the owner of your BigCommerce store.

If you have any additional questions, please feel free to submit a support request.