Help & Resource Center

Returns & Refunds


In the past our integrator has been unable to send refunds from BigCommerce down to your POS system, due to how BigCommerce processes orders. We've recently become able to handle refunds on certain BigCommerce sites. This article will show how you can know which sites we can handle refunds for, and explain why things work this way. To clarify, a "return" is when a customer returns an item and you return the cost of the item. A refund is when you just return the price to the customer, without stock changing hands.

Can We Do Returns?

There are two conditions for the integrator to be able to send returns from BigCommerce down to your POS system:

  1. You must be using BigCommerce 3
  2. You have to be using BigCommerce's API tables.

If you're using an older version of BigCommerce, or if you're not using their API tables, then the BigCommerce API doesn't allow for Line Item Refunds. Only BigCommerce 3 (and presumably future versions of BigCommerce) use Line Item Refunds, which are what allows us to send refunds from BigCommerce to your POS.

If you have any further questions, please feel free to submit a support request.