Once your project is complete, your Modern Retail project manager will schedule a support turnover meeting. This article will briefly cover what you should expect from this meeting, and why we have it.
Transitioning to Support
Once your project is complete, we'll transition you from our Project Management team to our support system. This means your main point of contact with us will be via Zendesk, rather than your Project Manager. You can submit support requests from the Admin Panel, or from this link here. You can also read more about our support system in our help center, here.
We also use our Support Turnover meeting to give a general overview of the Modern Retail Admin Panel. This is the nerve center for your integration, and where you'll be able to see all the information related to how the integrator is working. You can also learn more about the Admin Panel from our Help Center, specifically in this section here.
And that's it! Please feel free to get in touch with your Project Manager if you have any additional questions.