Overview
Once your project is complete, your Modern Retail project manager will schedule a support turnover meeting. This article will briefly cover what you should expect from this meeting, and why we have it.
Transitioning to Support
Once your project is complete, we'll transition you from our Project Management team to our Support Team. This means your main point of contact with us will be via support, rather than onboarding. Your project manager will show you how to open a support ticket, what to include, and how to escalate it. They'll also show you the Notification Center where important support-related messages (such as integrator updates, scheduled maintenance and downtime, or new features) live.
What Else?
We also use our Support Turnover meeting to give a general overview of the Modern Retail Admin Panel. This is the nerve center (and permanent home) for your integration, and where you'll be able to see all the information related to how the integrator is working. You'll learn how to use the product and orders menu for reference, or (if you're using the Order Management integrations) how to process and fulfill orders within the admin panel itself.
And that's it! Please feel free to get in touch with your Project Manager if you have any additional questions.