Lightspeed requires that individual customers are defined, which may leave you curious about how customers on your ecommerce platform will be handled. This article will cover how our integrator handles this, and how it affects you.
Our middleware stores all your customers flowing through Lightspeed. We do this so we can "match" customers before new orders from your website hit Lightspeed. This is done by comparing email addresses; if a new customer makes an order then a new ID is created in Lightspeed associated with that customer. If there's a matching email address in Lightspeed, then the website order is assigned to the customer with the matched email.
If you have any further questions, please feel free to submit a support request.