Help & Resource Center

Phone Support Plans

Overview

Depending on how your business works, you may need or want additional means of support from Modern Retail. While our support system is a solid solution for the majority of our clients, some instead want access to our phone support as well. This article will detail how our phone support plans are priced, and how they work.

Pricing

At any moment you can add phone support to your "Standard" or "Pro" integration plan for $500/month. This means that your monthly fees for a Standard plan would typically be $650/month, and your monthly fees for a Pro plan would typically be $800/month. 

We also offer an Enterprise plan for phone support, with a custom service level agreement, callback options, and customization options for your specific needs. These plans generally start around $1,500/month, but vary based on the solution that you feel works best for your company. 

How Do These Plans Work?

Phone support plans for Standard and Pro integrations still require that you make a support request from the Admin Panel. From there, our team can arrange a conference call with you for "High" or "Urgent" issues, as defined in our Service Level Agreement. 

Our enterprise plan, as mentioned above, features a custom service level agreement & customizable options. If this is something you're interested in, we'll work with you to design a plan that provides exactly what you need for your business.

If you're interested in adding phone support to your integration plan, please feel free to get in touch with us with a support request.