Help & Resource Center

Multiple CounterPoint Website Integrations

Overview

We've found that many of our clients end up with a need for a second CounterPoint integration. This commonly occurs when clients have two or more websites; for example a US and international storefronts. This article will detail a few tips for clients with multiple CounterPoint website integrations.

Project Details

You will need to purchase a second integration from Modern Retail for your project to begin. You can do this either by getting in touch with us, or heading straight to our website. You'll be given a second account to access the Modern Retail Admin Panel using the same email address you currently use for access. You can switch between the Admin Panel for your first integrator and any other integrators  by clicking on the dropdown in the top-right menu, seen below:

Switching-Between-Multiple-CounterPoint-Websites.png

The second Integrator will have to run on a different machine from your first integrator. The second integrator will require another computer or server connected to your CounterPoint database.

CounterPoint Details

It's important to note two things about having multiple CounterPoint integrations running. Firstly, all products flagged as "Ecommerce Items" in CounterPoint will be sent to both websites. This means initially your catalog for both sites will likely be very similar. Secondly, if this isn't ideal for you, you can safely delete products from the ecommerce platform of one site without removing them from the other. 

Let's talk about a quick example for this. Let's say you have two sites running Modern Retail CounterPoint integrators, an international site and a US only site. You may have certain products you only want to sell in the US, and not internationally. If this is the case, all you have to do is delete those products from the ecommerce platform for your international site, and they'll only exist on the US site.

There are other ways to handle this situation as well; while the potential solutions are as varied as the use cases for a second integrator, rest assured Modern Retail can work with you to find the best possible option for your business.

Lastly, just like when you had one integrator, you'll be able to restore deleted products from the Admin Panel. This will add the deleted product back to the site(s) it was deleted on. You can learn more about how to do this here.

If you have any additional questions on this topic, please feel free to get in touch with a support request.