If you've purchased Modern Retail's Gift Card Integration feature while using BigCommerce as your platform, it's important that you make sure you disable BigCommerce's native gift certificate function. Not doing so will make it difficult, or in fact impossible, for your gift cards to function. This article will show you how to quickly disable the Big Commerce Gift Certificates, so you can start selling gift cards ASAP.
What Do I Do?
The first step for disabling BigCommerce gift certificates is to get to the backend of your site, the BigCommerce dashboard. From there, on the left hand side go to the Marketing option in the sidebar:
From the Marketing page, click on the Gift Certificates option in the sidebar:
Now, if BigCommerce Gift Certificates are enabled, you'll be taken to a page that should look like this:
Click on the checkbox next to Enable Gift Certificates? (Highlighted here in the red box) to disable gift certificates. This will take away all the options underneath Enable Gift Certificates, leaving you with a mostly blank page.
From here, click on the Save button in the bottom right to save your settings. If you want, you can refresh after hitting save to double check that the settings change worked.
If you have any further questions about BigCommerce, or if you're curious about how Modern Retail's gift card feature works, please feel free to get in touch with us with a support request.