Help & Resource Center

Cancelling Items in an Order

Overview

Our Curbside & In-Store Pickup feature offers the ability to cancel specific items from an order. This can be useful in case of an emergency, a change in inventory, or if the customer calls ahead to cancel an item. This article will show you how to cancel items that are part of an existing Curbside or In-Store Pickup order.

Cancelling an Item

In order to cancel items on the order, you first need to go to the list of in-store pickup orders. This can be found in the Orders page under In-Store Pickup on the sidebar in the Admin Panel.

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Once you're on the orders page, find the order you want to cancel something on from the list. By default, orders are sorted by when they were placed, from most recent to oldest. If you're having trouble finding what you're looking for, you can use the search fields at the top of each row.

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Once you've found the order you want, click on the number in the Order column, between Status and #ID. This will bring up the window for that specific order, seen below:

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At the bottom you'll see a list of any products on the order. You can cancel products on the order by clicking the Cancel button on the left. This will open up a confirmation window showing exactly what you're cancelling:

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Click Yes to finish cancelling the item, or No if you decide you don't want to cancel it. It's important to note that the Grand Total from the order window will not visually update after a cancelled item.

If you have any further questions, please submit a support request.