Help & Resource Center

Configuring eGift Cards in BigCommerce


eGift Cards need to be created and configured in a specific way in BigCommerce to make sure that the eGift Card is generated properly for your shoppers.  This help page will show you how to quickly and easily create eGift Cards for your customers in BigCommerce.

Configuring eGift Cards

eGift Cards should start as a product in BigCommerce, unless you're using the Epicor Eagle POS system, in which case it should start as a product in Eagle.

  1. Edit the eGift Card product like you would any other product: update the product name, assign it to a category, add images, etc. If you are requiring PINs for your eGift Cards, consider including that information in the product description.
  2. While editing the product, navigate to the "Inventory" section and select "Do Not Track Inventory for this product".

Taking these steps means you don't need to have eGift Cards in your inventory in order for them to be sold online.

The eGift Cards in BigCommerce need to be flagged as eGift Cards. We use the custom fields on the product to trigger the gift card creation and email message. Please use this content in the fields:

  1. Custom Field #1 Name: egift_card
  2. Custom Field #2 Value: The e-Gift Card will be emailed directly you.

This product is now ready to be sold as an eGift Card. When purchased, your shoppers will receive an email with their gift card code and PIN (if applicable).

As always, if you need any help or have questions please open a Support Ticket and we'll take a look!