Help & Resource Center

Configuring eGift Cards in BigCommerce

Overview

eGift Cards need to be created and configured in a specific way in BigCommerce to make sure the eGift Card is generated properly for your shoppers.  This help page will show you how to quickly and easily create eGift Cards for your customers in BigCommerce.

Configuring eGift Cards

All eGift Cards must start as a product with a price in your POS system.  They do not need to have inventory, you can disallow inventory tracking in BigCommerce.

  1. Edit the eGift Card product like you would any other product, update the product name, assign it to a category, add images etc. If you are requiring PINs for your eGift Cards, consider including that information in the product description.
  2. While editing the product, navigate to the "Inventory" section and select "Do Not Track Inventory for this product".
    bigcommerce-do-not-track-inventory.jpg

Taking these steps means your eGift Cards do not need inventory in order to be available for purchase online. 

The eGift Cards in BigCommerce need to be flagged as eGift Cards. We use the custom fields on the product to trigger the gift card creation and email message. Please use this content in the fields:

  1. Custom Field #1 Name: egift_card
  2. Custom Field #2 Value: The e-Gift Card will be emailed directly you.
    bigcommerce-egiftcard-custom-fields-v2.jpg

This product is now ready to be sold as an eGift Card. When purchased, your shoppers will receive an email with their gift card code and PIN (if applicable).

As always, if you need any help or have questions please open a Support Ticket and we'll take a look!