Help & Resource Center

Counterpoint Integrator E-Mail


My Counterpoint integration monitors transactions, which updates the customer on the status of their order via e-mail. I've received the message "Mailbox name not allowed. The server response was sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)" (pictured below). How can I solve this issue?



The error is an SMTP error, which comes from your mail server. This error message means that the mail server is not compatible with the name set for the mailbox, or an issue with the domain. Modern Retail is not in control of mail servers, so you will have to consult with your email provider or IT specialist to resolve this issue.

For more questions, please submit a support request in the Admin Panel.