Help & Resource Center

Orders with $0 Amounts


Is it possible to ship orders that amount to $0? 


Yes, in certain situations. The Modern Retail integration currently supports sending shipments for orders with 0 as a grand total, but not orders where the subtotal (sum of products on the order) is 0. 

This is because the integrator divides the total of products shipped by the total of products ordered to determine what portion of the order is shipped. When the product total is 0, a divide by 0 error occurs, which halts the process.

If you need to have $0 products, the easiest workaround is to assign them a price, and then discount them in BigCommerce. This way, the products still have a price for the integrator to function and send orders down to your POS for shipping. 

For more questions, please submit a support request in the Admin Panel.