Help & Resource Center

Missing Orders


Temporary miscommunications between your integration and your POS System happen occasionally, but there's no need to panic. This article outlines a quick troubleshoot for orders that did not automatically go through to Modern Retail to send from your POS.

Pulling Missing Orders

Pulling the missing order is a way to manually move the order along through the Modern Retail integration to your POS System. You will find the "Pull Order" page in the Admin Panel under "Orders".

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Consult our help page on pulling orders for more information. 

For other questions, please feel free to submit a support request in the Admin Panel.