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Refunds & Returns

Question

I've been reading about your Bigcommerce integration and noticed you mentioned you cannot send refunds or returns made in Bigcommerce to my point of sale system.  Why is that?

Answer

Yes, you are correct. Our Bigcommerce integration cannot send refunds or returns down to your POS system.  Right now, Bigcommerce's application programming interface (API) does not allow for Line Item Refunds.  What this means is Bigcommerce cannot yet tell us when a particular item has been returned on your website.  If they can't tell us it has been returned, then we're unable to send the item down to your POS system.  We can get the Refunded Amount but that doesn't help because we don't which actual item was returned.

Modern Retail has communicated this problem all the way up to the CEO of Bigcommerce.  Bigcommerce understands the importance of being able to automatically send items that have been returned in Bigcommerce down to the a customer's POS or ERP system, and they believe they'll have a solution in place by the end of 2016.

Please let us know if you have any more questions.  Thank you.

 

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