A customer purchased two items and wants to return one. When I go to the order which we have shipped, the navigation button does not allow a partial return. How can we do that?
The process for doing a partial return is the same as a normal return, except that you only check off the item you want to return and leave the box next to the one you don't unchecked.
By checking only the product(s) you want to return and then hitting UPDATE, the system will figure the return for the product(s) selected. Press EXECUTE, then the card will be credited the appropriate amount.