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RICS Integration Overview


RICS Software and Modern Retail have an integration that allows your Shopify, Bigcommerce, WooCommerce or Magento website to synchronize data with RICS.  This article gives you an overview of how this integration works and the interaction between RICS and your e-commerce website.

Process Flow

The following is how data flows back and forth between RICS and your website that's been built using Shopify, Bigcommerce, WooCommerce or Magento, which we will call your "e-commerce platform."

  1. The RICS integration starts by the creation of a "Webstore" within RICS.  This is something the RICS sale and support teams do for you and must be done before any sort of integration can be done with your store.
    • This Webstore in RICS looks like any other store, and just like these stores, you can apply pricing and inventory business logic to the products in this store.  Want to price the product on your website differently from your other stores?  No problem you can do this within your Webstore.  Would you like to show inventory from Stores 1, 3, 5 and 7 online?  Again, not a problem this can all be done in the Webstore.
    • The RICS Webstore has many more capabilities and feature.  For more information please contact RICS's Sales or Support groups.
  2. RICS sends all products to be sold online from this Webstore to Modern Retail using our Integrator.  RICS also sends inventory and pricing updates whenever they occur through this same Integrator.
  3. You merchandise products in the e-commerce platform by modifying the product name, updating the description, uploading images, etc.  When they are satisfied with a product, they make it visible on the website to be sold online.
  4. You ship your online orders in the ecommerce platform or using a 3rd party solution like ShipStation. These completed shipments are what will be sent to RICS.
  5. Modern Retail's Integrator sends the order and customer information to RICS where they are added to the Webstore. Sending the orders to RICS also decrements the inventory, which automatically triggers a product update as explain in #2 above. Similarly, online returns are also sent to RICS so your inventory can be adjusted.
    • Showing all in-store and online orders in RICS give you a complete view of your customer's in-store and online buying habits.

If you have any questions on how this RICS integration works, please send us a Support Request and we'd be happy to help.