Most of our customers find Modern Retail's support to be very good, and we often garnish a 95% Satisfaction Rating or above. We work very hard to give each and every client as much personal attention as possible. However, larger clients often have special needs and prefer to have a dedicated account manager. Those customers wanting a dedicated person managing their account can always opt into our Dedicated Account Manager program.
This program includes the following benefits:
- A dedicated person who will be copied on every Support Request so they can keep abreast of your questions, issues, enhancements and marketing activities.
- Gives you someone you can call when you need a little more personal attention.
- Monthly reviews to make sure you're on track with your website and marketing activities.
Please let us know if you are interested in having a Dedicated Account Manager. Thank you.