Help & Resource Center

Entire Subscriber list


When I run a report of E-Mail Subscribers, I get a number a little over 7,500. However, when I send an e-mail out to my entire subscriber list, it shows that I am sending over 18,500 e-mails. Please advise why there is such a disparity.



If you want to get your complete subscriber list, there are two easy ways to do this.

  1. One way is to click on the Subscribers link on your Store Manager home page.

  2. Alternatively, go to Marketing > Subscribers and choose Subscribed from the drop down. Select Find and this will give you the complete list.

With the other reports, you can limit the results using the date range or subscriber status, so the total may be less than the complete list.