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Viewing Support Requests

Overview

Modern Retail is a very transparent company. We believe we need to support our customers and stand behind our commitment to you.  That's why we make each and every Support Request accessible to you and your organization.  We will never delete or hide a Support Request, and they remain available to you as long as you are a Modern Retail customer.  This article describes how to access your open and closed Support Requests.

Viewing Support Requests

Accessing your Support Requests is easy, simply follow the directions below:

  1. Go to https://support.modernretail.com and login if necessary.
  2. Click on My activities at the top of the screen.
  3. Click on either My requests to see all of the requests you have created, or Organization requests to see all requests created by people in your company.

That's it!  Please let us know if you need anything else.

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