Placing an e-mail address on your Whitelist, something Rackspace calls a Safelist, will ensure the address is never blocked as SPAM. Conversely, putting an e-mail address on your Blacklist will block the address from reaching your inbox. Configuring an e-mail address for either of these lists is pretty easy.
- Log into your Webmail account.
- Click on Settings in the upper-right menu.
- Click on Spam Settings.
- At top of the page click on either Safelist or Blacklist.
- Click the Add button.
- Enter the e-mail address and hit Add.
That should do it! If you need anything else please let us know. Thank you.