Help & Resource Center

Whitelist & Blacklisting E-Mail Addresses

Placing an e-mail address on your Whitelist, something Rackspace calls a Safelist, will ensure the address is never blocked as SPAM.  Conversely, putting an e-mail address on your Blacklist will block the address from reaching your inbox.  Configuring an e-mail address for either of these lists is pretty easy.

  1. Log into your Webmail account.
  2. Click on Settings in the upper-right menu.
  3. Click on Spam Settings.
  4. At top of the page click on either Safelist or Blacklist.
  5. Click the Add button.
  6. Enter the e-mail address and hit Add.


That should do it!  If you need anything else please let us know.  Thank you.