Help & Resource Center

Removing Employee Access


We have an employee that will no longer be working for us as of tomorrow. We want to make sure they do not have access to email,  Store Manager, or WordPress. How can we do this?



This illustrates why we stress that each person using Store Manager or WordPress should have their own login information. If that is the case, then you can have us disable the email account, and you can simply delete the user account for that person in Store Manager and WordPress. No other changes are needed. But if that information was saved to a computer and shared among various people, then the safe thing to do is change all the account info that person may have had access to. 

  • Email

    To remove an email account, submit a support request with the account information and we can do one of two things.

      1. Delete the account. If we delete the account all emails in that account will be lost.
      2. Disable the account and then change the password so that you can access the account to save any important emails before we ultimately delete the account. 
  • Store Manager

    You can remove an employee's account by going to Store Manager > Website > Users. Click on the user's account and select Delete

  • WordPress

    You can go to Users in your WordPress dashboard, and then use the Delete button that appears when you hover over the users name.