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How to Fix iPhone IMAP Error “Unable to Move Message to Trash”

Question

When I try to delete emails on my iPhone 5, it will not let me. Please help. 

 

Answer

The first thing to do is to log into your email account at https://email.modernretail.com and test to see if you can delete them there.

Here are some steps to resolve the issue. 

  1. Press the Home button and choose Settings.
  2. Scroll down and click Mail, Contacts, Calendars.
  3. Tap your email account.
  4. Scroll to the bottom and click Advanced.
  5. Scroll to the bottom and tap the empty IMAP Path Prefix.
  6. Enter INBOX in capitals, then click ‘Accounts’ at the top left and click ‘Done’ at the top right twice to close the settings.
  7. Press the Home button and then re-open Mail.
  8. You will now be able to delete or move your emails on your iPhone.
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