Question
I get an error when processing images.
Answer
99% of the time the error is caused by one of two things. Either the file size is too big or the color type is incorrect.
- The image files must be under 1MB in size. Larger images will cause the tool to time out and throw an error.
- The image must be an RGB color image. If you try to upload a CMYK image you will get an error.
https://support.modernretail.com/hc/en-us/articles/201107407-CMYK-Images-Not-Supported