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Blocking Customers

Question

Hi there. I am dealing with a HORRIBLE customer who bought something nonreturnable on sale, and then sent it back to us. We've been arguing via email for four days that, at least on our site, 'sale' and 'clearance' are interchangeable words. And just to get her out of my life, I am going to cave and just credit her f'ing card minus a restocking fee.

ANYWAY, I just would like to block her ability to ever place an order with us again. Is there a way to do this?

Answer

It would be extremely difficult, if not impossible, to block a customer from making a purchase on your website.  However, you can mark this particular Order as Fraudulent

The consumer does not get notified at all when you mark an order as Fraudulent.  However, if they end up placing another order on your website using the same email address, you will see the following warning message.  In your particular case, I would gracefully tell them the product is no longer available.

Good luck!  Dealing with troublesome people is never easy.

 

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