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Store Manager sign in problem

Question

I have been repeatedly disabled as a user in Store Manager for the customerservice@email address login. Why? 

Answer

This can happen when someone tries to hack into your account. Your account will automatically get locked after 3 failed attempts. We don't have any way of preventing this type of attack and resetting someone's password. The only thing you can do is use a different e-mail address when logging into Store Manager. We can even create a alias if necessary.

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