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Credit Return as Coupon

Question

How do I process the return for Order: 99066540? The return amount should go back to a coupon.  

Answer

If you want to refund the return amount in the form of a coupon, you would run the return as normal but UNCHECK the "Process Credit Card" so that nothing is credited to the credit card used to place the order. Hit the Execute button, BUT do not hit the "Save/Send" (see below).

Next, go into your coupon area and create a coupon for the amount, and then send the customer the Coupon Code. I would suggest you go in and create the coupon before you hit "Save/Send" when processing the return so you can add the coupon code to the "Email Customer Field." Then the customer will get the code with the return notification. 

 

Date Created: 02/07/14

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