Help & Resource Center

Missing Product / Can't Find a SKU!


We are trying to create a new product, but can't find the product in staging.


If you cannot find a product or size in New POS, then your next steps are to search your catalog and archived products.

  • Searching your catalog is just a matter of going to Products > Product Catalog and putting the SKU/Style Number/Name in the search field. 
  • If you do not find it there, then your next step is to see if it is in your Archived Products report. You do this by going to Products > Reports > Archived Products.
  • To make sure that you are seeing all the archived products, backdate the Start Date a few years.
  • After all results return, you can use the Show Filters button to allow you to search the results.
  • This will provide you search fields to be able to search the results by Name or SKU/Style. 
  • Enter your search term and hit SET and any matching items will be returned. 
  • If you find the product that is missing, click on the product name link and that product page will open. Next, you can assign a Department, hit Save and the product will be put back into your active catalog.