Help & Resource Center

TheFind - Product Images Not Showing Up


I checked out TheFind and noticed that my products are loading but the images are not loading, is that normal for the initial feed or is it a problem?



Response from TheFind Merchant Center:

The crawl takes the product information that is publicly available on your store and shares it on – the image issues you've reported are coming from this crawl and they are not due to a feed or processing issue.  TheFind is continually working to improve the accuracy and freshness of our search results, and will refresh your store's crawl information now to attempt to correct the issue.



When Modern Retail investigated this issue, we also noted that some items were coming up several times (without images in this case). This was also due to TheFind's method of crawling. These issues were fixed once theFind refreshed the store's crawl information.