In order for products in RICS to be sold online, the suppliers associated with those products need to be marked as sellable online. We'll need you to make sure all your suppliers are correctly set to be available online before your project goes live. This article will briefly go over how to perform this simple step.
In RICS, when a new Supplier is created using the SETUP :: Manage Suppliers page, there is another tab to the far right called eCommerce Options. On this tab, one must select whether the whole line, none, or selected SKUs are available for sale online. When a Supplier is created, no initial selection is made which would result in no SKUs being communicated.
Additionally, if you get in touch with your RICS sales representative (you may have already done this in the integration process) they will likely be able to assist with this task. If you have any further questions, please feel free to get in touch with your Project Manager using the messaging feature in the Onboarding Center.