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Order History, Credit Card Charges

Question

How can I verify the charges on an order?  I would like to be absolutely certain the charge was made!

Answer

The Order History page shows you everything that's happened with an Order.  You can find the link to this page in the upper-right corner of the page.

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If you scroll down you will see a row for everything that's happened with this particular order.  One or more rows will show you Authorize.Net charges for this order.  If you want, you can log into your Authorize.Net account and match up the charges with the Transaction ID listed in Store Manager.

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Another very useful feature on this page is the filter (drop-down) within the History section.  If you select Charge/Credit from the drop-down menu, you will see all the credit card charges and credit for this order.

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Selecting Charge/Credit will only show you those charges and credits.  Just remember to select (ALL) again if you want to see everything that's happened.

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The Order History page is often overlooked but as you can see it is extremely helpful to see what charges and credits have been placed on the order.

 

Date Created: 10/13/13

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