Why was my Store Manager account disabled? Because it was disabled I could not log into my account. Thank you.
Store Manager will automatically lock your account after 3 failed login attempts. Sometimes this can be caused by you, especially when CAPS LOCK is turned on by accident. However, it can also happen when people try to hack your Store Manager account. We see a lot of hacking attempts coming out of China and Russia. Some of these attempts are deliberate, while other are automated bots trying common logins and passwords. Two weeks ago we got hit by a bot net trying millions of login and password combinations. These people quickly learn they can't get into Store Manager but it can have the unfortunate side-effect of locking your account.
Modern Retail is working on enhancement now that will "shun" this hackers at the firewall, which stops them cold in their tracks. While this should lessen the chances of your account being locked out, it will not prevent it entirely.
Date Created: 08/10/13