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UPS Insurance & Declaring Rates

Question

If UPS loses a shipment they give us $100 as a compensation which is excellent if the shoe's price range is anywhere from $99.99 down. Now if the shoe were to be a $200 then we only get back $100 and lose the shoe as well as the money we have to refund the customer. UPS said that in order to declare values for a shoe we would have to do that on the back end of our website. I may have used to wrong terminology when I wrote declare rates but I was actually referring to declare values.

Answer

You have the terminology correct. If you want to insure items over $100 you need to check the Insurance checkbox on the order. You then need to enter the dollar value you'd like to insure the order for in the Amount field.

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Please note there's a fee associated with Insurance. You can decide who pays this Insurance under your Shipping Preferences.

insurance-preferences.png

 

Date Created:  01/31/13

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