There are a handful of requirements in Counterpoint for a customer's loyalty information to come through. If a customer's loyalty info doesn't come through, they will not be able to utilize loyalty features (earning & using loyalty points). In this article, we'll go over the requirements for loyalty information to be passed on.
Here are the two requirements for a customer's loyalty information to be used:
- The customer must have an email address.
- The customer must be assigned a Counterpoint loyalty program. The screenshot below shows where the loyalty program information is located in Counterpoint.
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