Help & Resource Center

Fixing Shipping Errors with Inventory


If you have multiple locations, and frequently have customers ordering large quantities of product in a single order, you may run into errors requiring you to manually assign, or reassign, where that inventory is coming from. In this article we'll show you how to "fix" orders with these errors, so you can adjust orders on the fly.

Manually Assigning Locations

You can view your Ship from Store shipments by going to the Shipping menu in the Admin Panel, and heading to the Orders page in that submenu. 


This page will show a list of all your Ship from Store orders. You can use any of the options at the top of each column to filter your orders; for the purpose of this exercise, we recommend going to the Status column, selecting Failed, and then hitting Apply.


This will display a list of all your orders with errors.


Select the Order Number for the order you want to edit to open up the menu for that order. If a location is not assigned to a line item, an error with the notation Assign Location will appear on the line item.



Select a location with enough inventory, and then click on Save


The location will update on the menu for the order...Fixing_Shipping_Errors__5_.png

...and the order grid list.


If you have any questions about fixing shipping errors, please feel free to submit a support request.