We're working on getting new gift cards printed, and we would like to print PIN codes on our physical gift cards. Can the pin numbers be alpha-numeric (meaning letters and numbers)? Or solely numeric? Additionally, how many digits for pins?
While Modern Retail's gift card integration can support alpha-numeric PIN codes, we recommend only using numbers. Customers are typically more used to number based PIN codes, and avoiding using letters can help keep them from getting confused.
Additionally, we typically recommend three or four digit PINs. Again, Modern Retail's gift card integration can support longer PINs, but customers are used to short PIN codes.
If you have any additional questions, please feel free to let us know with a support request in the Admin Panel. Additionally, you can read more about our Gift Card integration here, in our help library.