Overview
Once you've enabled Shopify eGift cards, you'll have to actually create those eGift cards as products in your store. While this process is effectively the same as creating any other product in Shopify, there are a few rules you'll have to follow in order to make sure everything functions properly. In this article we'll discuss how to create your Shopify Plus eGift Cards.
Creating the Product
In order to offer eGift cards on your site, you'll first have to create them as a product. You can create these in Shopify, although depending on which POS system you're using, you may need to also create them in your POS system (this is necessary with Epicor Eagle, for example).
On the product page, the following settings need created under Product Organization:
1. Product Category = Gift Cards
2. Product Type = eGift Card
The Theme template for the eGift Card product must be the Default product template. Changing the template could break the styling.
Each denomination (25$, 50$, etc.) will be a product variant. Each variant must be created with these four settings:
1. The SKU must be created as "egift_[denomination]" (example: egift_10, egift_20, etc)
2. "Charge tax on this variant" must be disabled
3. "Track quantity" must be disabled
4. "This is a physical product" must be disabled
You can add images, descriptions, etc to your product page as needed.
Note about eGift Card Images:
You may wish to have different images on each eGift Card denomination, or wish to have a list of eGift Cards for a specific celebration (ie. Birthday, Mother's Day, Congratulations, etc).
One limitation of the eGift Card integration is that it only supports one image per product page. It does not support a different image per variant, and it does not support having more than one image to select from (ie. it does not support allowing the customer to select an occasion + a denomination).
In these instances, you will need to create separate eGift Card product pages per occasion.
First, Duplicate your original eGift Card product page. This feature is at the top of your product page view.
Next, rename your Duplicate eGift Card page to the occasion.
Then, navigate to the Globo Product Options app (should be under the Apps menu if not visible on your sidebar menu). Click on the Option Sets sub menu > New Option Set
Under Setup Flow > Assign Products > Manual Selection > Select product button, you can search for the new occasion page and Select it.
Now, the template is applied to the product page.
5. You will also need to disable Shopify's auto-archive feature. Shopify API limitations mean Modern Retail's order cron runs every 12 minutes. When an eGift Card is purchased, the order will get automatically archived before the order cron can pick up the order. This means the eGift Card order won't be pulled into the Admin Panel and prevent the eGift Card creation.
To disable the auto-archive feature in Shopify, navigate to Settings > General > Order processing > Uncheck "Automatically archive the order"
If you have any additional questions, please feel free to contact us with a support request in the Admin Panel.